Customer Service Representative - State Farm Agent Team Member
Part Time • Pensacola - FL
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Paid time off
- Training & development
ROLE DESCRIPTION:
As a Customer Service Representative with the Mack Fountain Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Responsibilities
- Make outbound calls to schedule quotes and follow-ups
- Generate referrals from conversations you have daily
- Network with existing customers and community contacts
- Request Google reviews and recommendations after interactions
- Use social platforms professionally to promote services
- Convert warm inquiries to auto, home, renters, life, or health policies
- Manage quotes, follow-ups, renewal outreach, and documentation
What We’re Looking For
- Self-motivated individuals who stay active without supervision
- Comfortable speaking to customers by phone and in person
- Goal-oriented personality who enjoys measurable results
- Professional communication and consistent attendance
- Willingness to obtain insurance licenses (if not currently licensed)
Qualifications
- Prior customer service or sales experience is helpful, not required
- Must be able to pass Florida insurance licensing within 30–45 days
- Ability to stay organized in a fast-paced, activity-based role
- Confident asking for referrals and reviews
Compensation
- Base salary + monthly incentives
- Commission opportunities based on production
- Bonus eligibility for referrals, written applications, and reviews
Schedule
- Monday -- Thursday: 8:00 AM to 5:00 PM
- Friday: 8:00 AM to 12:00 PM
- Occasional community events or outreach opportunities
Best Fit For
- Individuals who like goals, clear expectations, and accountability
- People who enjoy talking to others and building connections
- Candidates who want to grow into a strong producer role over time
Not a Fit If
- You need constant direction to stay productive
- You avoid asking for referrals or business
- You prefer only reactive customer service work
Compensation: $16,640.00 - $23,000.00 per year
Ready to Launch Your Career?
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Pensacola, FL.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none